Dhaka Head Office
Address: Gulshan-2, Dhaka
Hours: 10 am to 8 pm. Accounts, identity verification, and general questions are handled here
th1bd Support's Official Contact Information
There are 4 office locations, 3 support channels, and 1 clear path here
62,022Reviews, 3.6M+ Active users, 934+A Title, and 99.9% These uptime numbers are the basis of trust
4 offices, 4 separate responsibilities
Chittagong Support Desk
Address: Agrabad Commercial Area
Hours: 10 am to 7 pm. Login problems, app setup, and device-related help available
Sylhet Service Center
Address: Jindabazar, Sylhet
Hours: 11 am to 7 pm. Payments, messages, and for quick responses this team works
Khulna Contact Unit
Address: Near New Market, Khulna
Hours: 10 am to 6 pm. Old phones, slow networks, and they are skilled at help center questions
th1bd Contact Channels in 3 Ways
Live Message
This channel is good for quick questions; most answers come within 5 minutes, so small issues are resolved quickly
Users in Dhaka and Narayanganj usually write here first
Email Support
For complex cases, documents, or screenshots, it is convenient to compose messages and send them to track easily
This route is more useful for account, security, and technical help
Help Center
If you need step-by-step answers, see here; you will find guides, FAQs, and common problems in 2 minutes
Help Center Detailed Page Get more specific answers from here
Three quick steps to contact
1
Open Account
First register, then match your profile information; this step usually takes less than 3 minutes
2
Choose the correct
For quick questions, use Message; for document-based cases, Email; with the correct channel, responses come quickly
3
Follow Up
If you reply in the same ticket, the history stays clear, and you can log in again to see the previous conversation
How users in Bangladesh contact
In Bangladesh, questions related to bKash, Nagad, and Rocket come most often, so clearly written payment information speeds things up
Dhaka users usually write from a phone, and some users can easily load pages on 3G; short messages work best on small screens
In any message, include user ID, time, and problem type so the support team reaches the right place
Links Useful Before Contacting
If you have login issues Guide Page Check there first; the common steps are clearly listed
For payment-related questions Payment Information And Help Center Both are useful
If you need app-related help th1bd App Page Open it, then send a message
4 small opinions
"The support team answered within 5 minutes"
Rabi, Dhaka
"Login and app questions were answered in the same message"
Tasnim, Chittagong
"I got an answer within 2 minutes at the Help Center"
Rashed, Sylhet
"It was very easy to send a screenshot by email"
Sumi, Khulna